Policies

Shipping Policy

1. Processing time: All orders are processed within 2-5 business days.
2. Shipping duration: Depending on the location and shipping method selected at checkout, shipping duration may change. These are the estimated shipping times:

• Standard Shipping: 7-10 business days within the US and 14-20 business days for international orders.

3. Shipping costs: Shipping costs will be calculated at checkout based on the weight of the items and the shipping destination.
4. Fulfillment: All items are fulfilled by our trusted partner, Printful/Printify. Orders are printed and shipped directly from their production facilities.
5. Tracking: You will receive an email with a tracking number as soon as your product has been sent. Your order can be followed up on the carrier's website.
6. International duties and taxes: International orders may be subject to additional duties, taxes, and fees imposed by the destination country. The customer is responsible for paying any additional charges.
7. Lost or damaged items: If you receive a damaged item or your order is lost in transit, please contact us within 30 days of the shipping confirmation date. We will work with Printful/Printify to resolve the issue as quickly as possible.
8. Returns and exchanges: If you are not completely satisfied with your purchase, you may return the item for a full refund or exchange within 30 days of receipt. Please see our return policy for more information.

Return Policy

Every effort has been made to provide our customers with as much information regarding each product we have listed on this website as well as our print methods and results. We do not offer refunds or exchanges for change of mind, incorrect size selection, or damage as a result of incorrect garment care. We will also not offer refunds or exchanges for colour differences across different brands and styles of products. Refunds and exchanges will not be accepted after 30 days from receipt of purchase*.

We’re confident you’ll love your printed item, but if for any reason you are unsatisfied with your product please send us an email at enquiries@equalideas.com and include the following details:

• Your order number
• Date of purchase
• Details of the issue
• A photograph of the print issue, fault, or damage

Once our team has received your email, we will respond within 2 business days to organise a replacement or refund for you if your order meets the conditions of our returns policy. We may require you to return your items to us prior to providing a replacement or refund.

Equal Ideas reserves the right to determine whether a product is damaged or faulty and conduct a production and quality check if necessary. In the instance that you have received a faulty item, our team will see to it that a replacement item is shipped as quickly as possible.

*if there is a stock delay on your order and it is not completed within 10 business days of the date of purchase, this exchange period will be extended to 30 days from the day the garment leaves our facility (ship date)

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next, contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at enquiries@equalideas.com.

Sale items

Only regular priced items may be refunded. Sale items cannot be refunded.

Exchanges

We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at enquiries@equalideas.com.

Contact Us

If you have any questions about this Policies, You can contact Us: